On behalf of our client Gate Gourmet, we seek a Unit Quality Coordinator. The position involves overall coordination of the food safety standard & service quality standard with direct report to the local Unit Managers of Norway.

THE COMPANY
Gate Gourmet is the world’s largest independent provider of catering and provisioning services for airlines and railways. They have more than 70 years experience in providing meals for travellers.

Gate Gourmet serve more than 200 million meals a year to their 250+ customers at some 100 airport locations around the world.

The company is the core business behind Gategroup, whose 11 associated brands offer customers a comprehensive scope of products and services for virtually any onboard need.

Gategroup is listed on SIX Swiss Exchange.

For more information on Gate Gourmet and Gategroup, please visit their home page:

http://gategourmet.gategroupmember.com

THE POSITION
In general:

The position is located in Oslo.

To ensure the implementation of / compliance to GG Food Safety Standard & Service Quality Standard throughout all process steps in accordance with Gate Gourmet standards, legislation and customer requirements.

To be involved in all the quality assurance and control aspects within the unit. 

HACCP:

• Implement HACCP Monitoring System in accordance to GG Food Safety Standard with respect to national legislation.
• Maintenance of HACCP system; constant improvement of system in respect to quality & effectiveness of system (procedures, checklists,…)
• Verififaction of system; monthly self audit with reporting & coordination of necessary correctice action; daily brief inspections of all operative areas of unit in order to verify compliance with GG Food Safety Standard with immediate corrective action in case of deviations. HACCP documentation/records shall be signed off  by UQC before filing on daily base to assure compliance
• Filing of records to assure easy access for any internal/external auditor.
• Identification of non-conformities and develop action plan together with management. Follow up on the action plan.
• Supplier Auditing – if required / requested by Area QM

Quality Assurance/ Service Quality System:

• Implement &  maintain GG Service Quality System
• Monthly report Unit Service Quality Self Control to Area QM
• Verify system by conducting regular spot checks

Hygiene Staff Training:

• Assure staff Hygiene training is conducted in compliance to GG Food Safety Standard
• Identification of training requirements
• Conducting of FMT trainings

Microbiological Food Analysis:

• Coordinate food sampling and dispatch to laboratory, as well as evaluate results and other feedback from laboratory & take necessary actions. Assure immediate corrective action in case of unsatisfactory lab results; report unsatisfactory lab results to Area QM.

Customer Claims:

• Undertake active participation in investigation into customer complaints, formulation of reports and response to customers; statistical trend analysis of customer complaints to be conducted and/or reviewed min. monthly with intention to design corrective action in order to prevent re-occurrence.

Alleged Food Poisoning / Critical Food Safety Issues:

• Investigation as per instruction from Area Quality Manager
• Co-ordinating a response to the customer in cooperation / in agreement with Area QM / Unit Management / Customer Care.

Cleaning Management:

• Assure implementation of effective cleaning schedules; coordination of internal and/or external cleaning; supervision of external cleaning contractor (=daily spotchecks)

Pest Control:

• Assure implementation of effective pest control service; supervision of external pest control contractor.

Meetings:

• Regular meetings with unit management.
• Participation on all meetings in connection with any Food Safety & Quality issues (daily review meetings, …)

Communication:

• Internal: Area QM / Unit Manager / Process Owner / Contact person for all staff for Food Safety & Quality issues
• External: Customer, Authorities, External contractor as Laboratory, Pest Control Contracter, Cleaning Company, waste removal service contracter, etc.

Reports:

• Monthly unit reports to Area QM / Unit Management
• Report any severe / hazardous non-conformities/problems in regard to Food Safety immediately to Area QM / Unit Management

THE CANDIDATE

• Knowledge of national legislation relevant to Food Safety
• Food Safety & Hygiene Knowledge
• Team building & motivational skills
• Good interpersonal skills including communication, listening & understanding
• Knowledge of the catering industry and preferably the airline industry
• Proactive approach
• Forward thinking
• Decision maker
• Goal-oriented / Dynamic / Self-motivated
• Ability to work under pressure.
• To be able to assume responsibility.
• Be able to work in a multi ethnical environment and practice multi-cultural sensitivity.
• Professional integrity and approach

This position requires a high degree of flexibility, resilience, understanding and the ability to think ‘win –win’. The person needs to be able to maintain standards and be able to provide clear and precise information in situations of pressure. This person also needs to be very confident and have the ability to communicate inside and outside the organisation.

• Good standard of general education
• Knowlegde of Food Safety / Hygiene

Desirable: Diploma in Food Sciene or equivalent

• Local language

Good command of English language

SALARY AND BENEFITS
The position includes a salary package that will match the requirements as well as the qualifications and experience of the candidate.

DATE OF EMPLOYMENT
The position is vacant so date of employment is as soon as possible.

CLOSING DATE
SAM Headhunting receives a number of applications. At the same time we work with actual headhunting as well as our own, very extensive, CV database from which we choose candidates with a matching profile for the job. When we have a sufficient number of candidates, the job ad is removed from our webpage. Therefore, if this position should be of interest to you, please send your application as soon as possible.

APPLICATION
You can apply for the position by clicking on the below link “Contact headhunter regarding this job”, which makes it possible for you to send your application or write directly to the headhunter. Alternatively you can use the link ’Apply for this job’ at the top of this page, which enables you to type in your CV and enter it into our international database. If your CV is already in our database, you only need to refer to your journal no. by the “login” function when entering “Apply for this job”.

SAM Headhunting Norge AS
Arne Larsen, Partner - Headhunter
Dyrløkkeveien 2
N-1440 Drøbak
Mobile: +47 9175 17784

SAM Headhunting A/S
Lasse Fredskov – Managing Partner
Strandagervej 10
DK-2900 Hellerup
Mobile:  +45 2045 8066